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  1. Programs
  3. Communication Training and Assessment

Communication Training and Assessment

Arizona State University Campus Immersion

CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The certificate program in communication training and assessment prepares students to assess communication skills in business, professional and community settings and to develop training efforts that help others improve their communication skills. Access to the award-winning, state-of-the-art CommLabASU facilitates skill development in communication training, presentation skills, professional development and assessment practices.

Credits

18 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Arizona

    Arizona

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-3131.00

Skills

Learning StrategiesActive ListeningSpeakingInstructingReading ComprehensionMonitoringCoordinationWriting

Knowledge

Education and TrainingEnglish LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal Service

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionFluency of IdeasDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityProblem Sensitivity

Tasks

  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendation
  • Plan, develop, and provide training and staff development programs, using knowledge of the effective
  • Confer with management or stakeholders and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
  • Evaluate instructor performance and the effectiveness of training programs, providing data and recommendations for improvement.
  • Train instructors, supervisors, and other leaders in techniques and skills for training and interacting with employees.

Technology

Document management softwareDevelopment environment softwareComputer based training softwareWeb page creation and editing softwareGraphics or photo imaging software

Tools

Desktop computersLaptop computersLiquid crystal display LCD video projectorsMP3 playersPersonal computersUniversal serial bus USB flash drivesVideoconferencing equipment

Work Values

RelationshipsWorking ConditionsAchievementIndependenceRecognitionSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium11-3131.00Training and Development Managerstitle_inference$127,090 median$219,990 top+6.03%270
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Training needs analyses — conduct using survey instruments, production data, and management interviews to identify skill gaps across assigned business units.
  • Instructor performance — evaluate using established rubrics and observation protocols, providing written feedback and improvement recommendations to program leads.
  • Classroom and blended training programs — design and deliver with reduced oversight, selecting appropriate methods such as workshops, demonstrations, or e-learning for the target audience.
  • On-the-job training programs for new hires — independently arrange and monitor, adjusting pacing and content based on observed learner progress in operational settings.
  • Training manuals and multimedia course materials — develop and revise using document management and computer-based training software, ensuring alignment with current job requirements.
  • Supervisors and frontline instructors — train in foundational facilitation techniques and adult learning principles within a departmental coaching context.
  • Department training budgets — prepare draft proposals and justify line items to management, incorporating cost estimates for vendors, materials, and technology.
  • Video conferencing and web-based platforms — configure and manage to deliver virtual training sessions across geographically distributed teams.
  • Training program effectiveness — assess by analyzing post-training performance metrics and participant evaluations, recommending iterative modifications to curriculum owners.
  • Projected workforce changes and process updates — monitor and translate into revised training content in coordination with operations and HR business partners.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported