Computer Engineering (Computer Systems) | Arizona State University Campus Immersion

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingMonitoring

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

Tasks

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareInternet directory services softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium15-1232.00	Computer User Support Specialists	title_inference	$60,340 median$98,010 top	-3.7%	-2,700

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: advanced (Level 4)(based on Doctoral Degree)

Organizational IT support strategy and service delivery standards — define and implement across departments, aligning help desk operations with business objectives and budget constraints.
Requirements for enterprise-wide system upgrades or new technology adoption — lead stakeholder consultation with staff, management, and vendors to establish scope, priorities, and success criteria.
Junior and mid-level support specialists — mentor and develop through structured coaching, knowledge-sharing sessions, and constructive performance feedback.
Support policies, escalation frameworks, and incident response protocols — author and institutionalize to govern consistent, high-quality technical assistance across the organization.
Systemic infrastructure vulnerabilities and recurring failure patterns — identify through data-driven analysis of support records and system monitoring outputs, driving proactive remediation initiatives.
Vendor relationships and technology procurement decisions — evaluate and influence by translating operational support data into evidence-based recommendations for leadership.
Cross-functional IT projects involving hardware refresh, software rollout, or office relocation — lead coordination among support teams, stakeholders, and external contractors to ensure seamless execution.
Organizational knowledge management systems — oversee curation and governance of, ensuring technical documentation remains current, searchable, and actionable for all support tiers.
Support team performance indicators and SLA compliance — review regularly and present findings to management, recommending staffing, tooling, or process adjustments as warranted.
Emerging technologies relevant to end-user computing — evaluate through active learning and pilot programs, advising senior leadership on adoption readiness and workforce training requirements.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.