Tourism Development and Management (Resort and Hotel Leadership) | Arizona State University Campus Immersion

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-3131.00

Skills

Learning StrategiesActive ListeningSpeakingInstructingReading ComprehensionMonitoringCoordinationWriting

Knowledge

Education and TrainingEnglish LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal Service

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionFluency of IdeasDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityProblem Sensitivity

Tasks

Analyze training needs to develop new training programs or modify and improve existing programs.
Evaluate instructor performance and the effectiveness of training programs, providing recommendation
Plan, develop, and provide training and staff development programs, using knowledge of the effective
Confer with management or stakeholders and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Evaluate instructor performance and the effectiveness of training programs, providing data and recommendations for improvement.
Train instructors, supervisors, and other leaders in techniques and skills for training and interacting with employees.

Technology

Document management softwareDevelopment environment softwareComputer based training softwareWeb page creation and editing softwareGraphics or photo imaging software

Tools

Desktop computersLaptop computersLiquid crystal display LCD video projectorsMP3 playersPersonal computersUniversal serial bus USB flash drivesVideoconferencing equipment

Work Values

RelationshipsWorking ConditionsAchievementIndependenceRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-3131.00	Training and Development Managers	title_inference	$127,090 median$219,990 top	+6.03%	270

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Comprehensive training needs assessments — lead autonomously by synthesizing survey data, management consultations, and performance analytics to drive enterprise-wide program development.
Full training program lifecycle — manage from design through delivery and evaluation, applying classroom, on-the-job, conference, and e-learning modalities tailored to diverse workforce segments.
Instructor and facilitation teams — evaluate performance systematically and provide targeted coaching, resulting in measurable improvements in delivery quality and learner outcomes.
Complex, non-routine training challenges — resolve by applying critical thinking, inductive reasoning, and adult learning theory to develop innovative instructional solutions in dynamic organizational environments.
Training budget for a full department or organization — prepare, defend, and manage, making independent trade-off decisions across vendor contracts, technology licenses, and internal staffing costs.
Management and senior leadership — advise through structured consultations and data-driven presentations on emerging skill gaps, workforce readiness risks, and L&D investment priorities.
Instructional content libraries — author and curate across multiple formats—manuals, video modules, and web-based courses—using authoring tools, CRM software, and database management systems.
Orientation and onboarding programs — design and continuously improve at scale, coordinating across departments to ensure new hires reach productivity benchmarks efficiently.
Training effectiveness evaluation frameworks — develop and implement using Kirkpatrick or comparable models, translating evaluation results into actionable program improvements across the organization.
Cross-functional training coordination — lead by aligning L&D initiatives with projected production process changes, regulatory requirements, and strategic business objectives.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.