Positive Behavior Support | Assumption University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingMonitoring

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

Tasks

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareInternet directory services softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium15-1232.00	Computer User Support Specialists	title_inference	$60,340 median$98,010 top	-3.7%	-2,700

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

Complex hardware, software, and network problems spanning multiple systems — investigate and resolve autonomously using diagnostic reasoning and advanced troubleshooting methodologies in enterprise environments.
New system requirements and proposed modifications — confer with staff, users, and management to elicit, document, and validate technical specifications.
Performance of computer systems across an assigned environment — oversee daily, proactively identifying degradation trends and initiating corrective actions before user impact occurs.
Non-routine software failures and peripheral conflicts — analyze root causes using deductive reasoning and systems analysis, implementing durable fixes without supervisor involvement.
Technical support documentation including procedures, FAQs, and runbooks — author and maintain using document management software to ensure accuracy and organizational accessibility.
End-user training sessions on new applications and system changes — design and deliver using appropriate instructional strategies tailored to varied skill levels within the organization.
Judgment calls on escalation, workarounds, and service priorities — exercise independently under ambiguous conditions, balancing user needs against IT policy constraints.
Telecommunications and network configuration settings — review and adjust to resolve connectivity issues affecting individual users or small workgroups in a corporate LAN environment.
Graphics, web, and desktop publishing software — support and troubleshoot for specialized business units requiring design or publishing capabilities beyond standard productivity tools.
Service quality metrics and support trends — monitor and analyze to identify training gaps, recurring failures, and opportunities to improve first-call resolution rates.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.