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  1. Programs
  3. Business Management Specialist

Business Management Specialist

Blackhawk Technical College

DiplomaAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

This Business Management Specialist technical diploma prepares you to apply the critical skills needed to plan, organize, staff, and lead day-to-day business management functions in an office or other type of business setting. This broad-based short term program offers a general background in foundations of business management. Courses completed in this program directly apply to the Associate of Applied Science degree in Business Management.

Credits

30 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Wisconsin

    Wisconsin

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-1021.00

Skills

Reading ComprehensionActive ListeningSpeakingMonitoringCritical ThinkingCoordinationSocial PerceptivenessManagement of Personnel Resources

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageProduction and ProcessingMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech ClaritySpeech RecognitionInductive ReasoningInformation Ordering

Tasks

  • Review financial statements, sales or activity reports, or other performance data to measure product
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing
  • Direct administrative activities directly related to making products or providing services.

Technology

Customer relationship management CRM softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query software

Tools

10-key calculatorsCell phonesComputer scannersCredit card processing machinesDesktop computersDigital camerasHandtrucksHumidity test chambersLaptop computersMagnetic card readersPersonal computersPersonal digital assistants PDAPhotocopying equipmentPoint of sale POS systemsProfilometers

Work Values

RelationshipsWorking ConditionsIndependenceRecognitionAchievementSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium11-1021.00General and Operations Managerstitle_inference$102,950 median+4.41%16,400
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

  • A single department or operating function (front of house, kitchen, sales floor, warehouse) — manage with P&L visibility.
  • Hiring, scheduling, and progressive discipline — execute on a team of 10-25 hourly staff.
  • Department-level budget and cost-control — manage to targets across a month.
  • Mid-tier performance and HR issues — handle with HR partnership.
  • Cross-department coordination (kitchen-FOH, sales-stock, intake-treatment) — manage during a shift.
  • Operational metrics (labor %, food cost, ticket time, NPS) — interpret and translate into team coaching.
  • Customer-experience recovery on serious complaints — handle to satisfaction without manager involvement.
  • Vendor and inbound-receiving relationships — manage for an assigned area.
  • Compliance audits (health, safety, payroll) — prepare for and represent the department in.
  • Newer supervisors on assigned shifts — mentor on standard-work and people fundamentals.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
Not reported
Placement Rate
67%