Conflict Management | Boise State University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1111.00

Skills

Critical ThinkingActive ListeningReading ComprehensionComplex Problem SolvingJudgment and Decision MakingSpeakingWritingSystems Evaluation

Knowledge

English LanguageAdministration and ManagementCustomer and Personal ServiceMathematicsEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityWritten ExpressionDeductive ReasoningInductive ReasoningSpeech RecognitionSpeech ClarityFluency of Ideas

Tasks

Gather and organize information on problems or procedures.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or pro
Analyze data gathered and develop solutions or alternative methods of proceeding.

Technology

Word processing softwareDocument management softwareDevelopment environment softwareWeb page creation and editing softwareDesktop publishing software

Tools

Desktop computersLaptop computersLiquid crystal display LCD video projectorsPersonal computersUniversal serial bus USB flash drives

Work Values

RelationshipsAchievementIndependenceWorking ConditionsRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1111.00	Management Analysts	title_inference	$101,190 median$174,140 top	+8.8%	9,450

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

Complex organizational problems spanning multiple functions — diagnose autonomously and develop data-driven solutions or restructuring alternatives for senior client leadership.
Full-scope management studies — plan end-to-end, defining research questions, observation strategies, and analytical methods for engagements involving organizational change or cost analysis.
Integrated data from interviews, observation, and system reports — synthesize to produce authoritative findings documents with actionable implementation recommendations.
Non-routine information-flow or integrated production challenges — evaluate using systems analysis to identify root causes and propose scalable procedural redesigns.
Personnel at all organizational levels — interview and observe with expert social perceptiveness to surface unstated constraints affecting unit performance.
Comprehensive training programs and user manuals — design and deliver to equip workers with skills for new systems or reorganized workflows.
Stakeholder resistance to recommended changes — address through persuasive written and verbal communication grounded in evidence from the study findings.
Human resources, ERP, and web-platform tools — leverage to model workforce impacts and evaluate technology solutions as part of a systems evaluation.
Client reporting formats and management dashboards — redesign in collaboration with leadership to improve decision-relevant information distribution.
Newly implemented systems — monitor post-deployment performance and confer with concerned personnel to validate that operational outcomes meet projected targets.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.