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My LER
My LER
  1. Programs
  3. Public Policy and Service

Public Policy and Service

Florida International University

Bachelor's DegreeAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

This Bachelor of Public Policy and Service is offered by the Public Policy and Administration/SIPA Department at Florida International University.

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Florida

    Florida

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4051.00

Skills

Service OrientationActive ListeningSpeakingReading ComprehensionCritical ThinkingComplex Problem SolvingTime ManagementWriting

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementSales and MarketingMathematics

Abilities

Oral ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityWritten ExpressionNear VisionWritten ComprehensionDeductive ReasoningInductive Reasoning

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Technology

Network conferencing softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query software

Tools

Autodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDesktop computersDialed number identification systems DNISGlobal positioning system GPS receiversMulti-line telephone systemsOn hold playersPersonal digital assistants PDAPredictive dialersScannersVoice broadcasting systemsWireless telephone headsetsWireless telephone systems

Work Values

RelationshipsSupportIndependenceAchievementRecognitionWorking Conditions
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4051.00Customer Service Representativestitle_inference$42,830 median$62,730 top-5.46%-15,370
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

  • Difficult customers and de-escalation moments — resolve autonomously without supervisor intervention.
  • Tier-2 complex cases (fraud holds, account closures, regulatory complaints) — handle within company authority limits.
  • Cross-functional partner teams (billing, fulfillment, fraud, legal) — collaborate to resolve multi-step issues.
  • Coaching newer reps on call recordings — provide actionable feedback in formal review sessions.
  • Workflow process gaps — identify and propose to the team lead for QA improvement.
  • Subject-matter depth in 1–2 product lines — develop and become a team go-to.
  • Customer-experience metrics (CSAT, NPS, FCR) — interpret personal trends and adjust technique.
  • Quality-monitoring calibrations — participate as a peer reviewer in team QA sessions.
  • Schedule and seat-coverage during outages or peak events — flex to support team operations.
  • Voice-of-customer themes — synthesize and surface to product or operations teams.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported