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  1. Programs
  3. Network Support Technician

Network Support Technician

Florida State College at Jacksonville

CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Network and desktop support work involves installing, configuring, repairing, and managing computer hardware and software.

Credits

16 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Florida

    Florida

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1231.00

Skills

Critical ThinkingActive ListeningJudgment and Decision MakingReading ComprehensionActive LearningMonitoringComplex Problem SolvingSpeaking

Knowledge

Computers and ElectronicsTelecommunicationsCustomer and Personal ServiceEngineering and TechnologyEnglish Language

Abilities

Oral ComprehensionProblem SensitivityDeductive ReasoningOral ExpressionInductive ReasoningWritten ComprehensionInformation OrderingWritten ExpressionNear VisionSpeech Recognition

Tasks

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.

Technology

Document management softwareTransaction security and virus protection softwareWeb platform development softwareOperating system softwareConfiguration management software

Tools

Asynchronous transfer mode ATM analyzersCable testersCaching enginesCisco Systems Cisco Application Visibility and Management AVM Traffic CollectorCommunications analyzersContinuity testersCopy machinesFabric analyzersFibre channel protocol analyzersLaptop computersLaser facsimile machinesLoad balancersMainframe computersNetwork address translation NAT appliancesPersonal computers

Work Values

AchievementSupportWorking ConditionsRecognitionIndependenceRelationships
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium15-1231.00Computer Network Support Specialiststitle_inference$73,340 median$124,470 top+1.83%280
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Scheduled and on-demand network data backups — plan and execute with minimal oversight, verifying data integrity across multiple servers in a mid-sized enterprise environment.
  • User and group access permissions — configure and audit independently within Active Directory or comparable IAM platforms across departmental systems.
  • Security breach attempts — analyze event logs using transaction security and virus protection software, and produce incident reports for review by security teams.
  • Network connectivity issues — diagnose using protocol analyzers and diagnostic testing equipment, resolving problems with reduced escalation in a multi-segment LAN/WAN environment.
  • Network support activities — document thoroughly in helpdesk and configuration management systems, maintaining accurate records for recurring issues and resolutions.
  • WAN and LAN routers and switches — configure VLANs, routing protocols, and ACLs using router and switch software in a branch-office or campus network setting.
  • Network and endpoint security software — install, update, and validate using change management procedures across production environments with limited supervision.
  • User and user-group connectivity problems — troubleshoot systematically using network monitoring software, applying inductive reasoning to identify root causes in varied network environments.
  • Systems performance baselines — monitor continuously using network monitoring tools and alert thresholds, escalating meaningful deviations to senior engineers.
  • Technical findings — communicate clearly in written reports and verbal briefings to both technical peers and non-technical stakeholders in a corporate IT setting.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
99%
Placement Rate
77%