Receptionist | Fox Valley Technical College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-4171.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCritical ThinkingSocial PerceptivenessWritingCoordination

Knowledge

Customer and Personal ServiceAdministrativeEnglish LanguageComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionNear VisionSelective AttentionTime SharingProblem Sensitivity

Tasks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking mes
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort th
Receive payment and record receipts for services.
Enter and update databases of contact information, such as names, addresses, and phone numbers.

Technology

Word processing softwareData base user interface and query softwareCalendar and scheduling softwareBilling and invoicing softwareCustomer relationship management CRM software

Tools

Credit card processing machinesData input scannersDesktop computersDictation equipmentElectric typewritersFiling CabinetsHandheld calculatorsLaser facsimile machinesMulti-line switchboardsMulti-line telephone systemsPersonal computersPhotocopying equipmentPostage machinesPublic address PA systemsScanners

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-4171.00	Receptionists and Information Clerks	title_inference	$37,230 median$48,870 top	+0.04%	30

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Diploma)

Multi-line telephone switchboard — screen, forward, and manage concurrent incoming calls with minimal oversight in a moderate-volume reception environment.
Visitor intake and routing — determine the purpose of each visit independently and escort or direct guests to appropriate destinations across an office facility.
Appointment scheduling workflow — maintain and update appointment calendars for multiple staff members using scheduling software with routine accuracy.
Customer and organizational information — provide accurate details about services, personnel, and office locations to visitors and callers without referral.
Document transmission — send and confirm delivery of records and correspondence to customers via email, fax, or mail in a timely manner.
Payment processing and receipts — process payments, issue receipts, and reconcile transaction records using billing and invoicing software independently.
Records maintenance — update and retrieve client or visitor records from a database system accurately during daily reception operations.
Routine complaint resolution — listen to and resolve common customer or public complaints on the spot, applying established service guidelines.
Written communications — draft clear, professional responses to customer inquiries using email and word processing software with little editing required.
Scheduling coordination — coordinate meeting times across multiple calendars, avoiding conflicts and confirming arrangements with relevant parties.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.